We have put together a few of the questions that we are asked most often. We hope you will find these useful. More questions can be found at the foot of each of our service pages. If you have a query that isn’t covered by these Frequently Asked Questions then please don’t hesitate to contact us on 0800 374217.
Our team are available to answer all your questions about air conditioning, refrigeration and ventilation from 8 am to 5pm Monday to Friday.
Normal office hours are Monday to Friday 8am to 5pm
Calls received outside of our normal office hours are automatically diverted to our on-call engineers.
Our engineers offer installation, maintenance and repair services throughout Wales, Shropshire, Staffs and West Midlands. We also offer large scale installations nationwide.
We offer free technical advice for problems encountered with all kinds of air conditioning and refrigeration equipment. Our team have more than 40 years of experience maintaining and repairing all types of commercial and industrial systems.
We have an engineer on call 24/7 365
A heat pump is a device that works by extracting heat from outdoor air and converting it into a useable heat source for use in a commercial building or home. Because the heat pump only uses electricity to power the system rather than for heat generation, it is very economical to run. They can provide great efficiencies, since they often produce 4 kW of heat output, for each 1kW of electricity input.
No, we cannot repair domestic fridges. Our engineers are trained to repair large commercial refrigeration systems and equipment.
Always research customer reviews for a refrigeration company and take up references for larger works. Make sure the company is F-Gas certified and check their certificate number on the REFCOM website at www.refcom.org.uk System engineers should hold Level 3 NVQ qualifications and a final tip is to consider the number of years that a company has been trading, it’s a good indicator of their experience and commitment to supporting customers’ equipment over time.
There is very little difference – all are classed as Cold Rooms – the temperature specification determines whether it is deemed to be a refrigerator or a freezer.
Yes as long as they hold F-Gas qualifications. At Cools Services we are F-Gas Qualified