Get in touch

    Please check our Privacy Notice For more details on how we process and protect your data.

    Cool Services Ltd respects the privacy of every customer, and visitor to our website

    Cool Services Ltd
    Registered in England
    Registered office: 1a Vernon Drive, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3TF

    Cool Services Ltd respects the privacy of every customer. We are committed to safeguarding any information that you give to us in accordance with the General Data Protection Regulation 2018 (GDPR). This statement outlines what information we may collect from you, how we use that information and how you can make a request to us to delete it from our records.
    The information we collect
    We do not collect personal information about you such as your name, address, telephone number, e-mail address unless you choose to provide us with such information or you provide consent for us to use your personal data through the course of our services. This may be collected through meetings, telephone, written correspondence, or electronic communications.

    We may store personal information you send to us. This information may be required in order to access certain sections of our website. We may also collect and store information about your computer and how you use, including your IP address, geographical location, browser type and version, operating system, pages viewed and how you navigate the website.
    Please also be aware that our in-house CCTV systems may record your image during a visit to our offices.
    How we use your information

    Our legal basis for processing your information is in order to provide services to you. Depending on which of our services you contract with us to deliver, we may use your information to:
    – contact you by post, email, or telephone
    – verify your identity where this is required
    – understand your needs and how they may be met
    – maintain our records in accordance with applicable legal and regulatory obligations.
    Who sees your information

    We may disclose your information to any of our employees, subcontractors or associated companies as reasonably necessary to provide you with our services. We will never sell your information to third parties for marketing purposes. Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission. Our regulatory body may have access to your information as part of periodic reviews to ensure we are maintaining our level of service to all customers.

    Cool Services Ltd will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of the personal information you provide. Transmission of data over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet. Clients using the internet to email information do so at their own risk.
    Third Party Websites

    Our website may contain links to external websites that have been created, edited or maintained by third parties. Cool Services Ltd does not accept any responsibility for the privacy policies or practices of third parties.
    Your rights

    Cool Services Ltd complies with all aspects of the General Data Protection Regulation 2018. You may request copies of the personal information we hold about you or request to amend any factual inaccuracies or delete any personal information we have on record. Any requests must be directed to Simon Chapman Managing Director. Any request may be subject to an administration fee if the request is manifestly unfounded or excessive. We may withhold such personal information to the extent permitted by law.
    You have the right to request that we delete personal information about you in the case that you beleive we no longer require the information for the purposes for which it was obtained.
    Website Information

    A cookie is a text-only string of information that a website sends to the cookie file of
    the browser on the computer’s hard disk in order that the website can ‘remember’ who you are.
    Typically cookies contain the domain name of its source and the lifetime of the cookie. When you visit our website we will send you a cookie which may be used to personalise features on our website which gives you the ability to recall a recently viewed page and see information which has been put online.
    Cookies will also allow us to collect aggregate statistics which do not identify you personally. There are two types of cookies which may be used on this website. Firstly, session cookies which are temporary ones and remain in the cookie file of your browser until you leave the site and persistent cookies which remain in the cookie file of your browser for longer. You have the ability to accept or decline cookies by modifying the settings in your browser. You may disable cookies.
    From time-to-time we may revise this Privacy Policy. Please check this policy regularly to ensure you are fully aware of any changes to the disclaimer. If you have any queries regarding this privacy statement or the treatment of your personal information, please contact us at:

    Cool Services Ltd
    1a Vernon Drive,
    Battlefield Enterprise Park,
    SY1 3TF
    Telephone: 0800 374 217